Who is the course suitable for?

An idea about IT companies and Principles would be helpful but is not mandatory

What will you learn?

  • Understand how ServiceNow works behind the scenes
  • Master administration on the ServiceNow platform

  • Understand the different configurations & customizations

  • Obtain the knowledge to successfully pass the ServiceNow certified System Administrator exam

What topics will be covered?

  • Process Configuration
  • Introduction to the ServiceNow platform
  • Understand the Admin activities in ServiceNow
  • Understand Basic ITSM Processes
  • Create Tables, Fields, Form Layouts, Views
  • Create Tables and Records
  • Create Administer Users, Groups and Roles
  • Import Data
  • Configure Application Menus and Modules
  • Understand Basic Configurations
  • Create Security rules (ACL)
  • Define Service Level Agreements
  • Build Workflow to automate processes
  • Create Reports and Dashboards
  • Knowledge Management
  • Trigger Email Notifications and Events
  • Migrate Customisations

What will you receive?

Once delegates have completed this course, they will have the necessary knowledge in order to successfully pass the exam and become a certified ServiceNow System Administrator.

Following this course, ServiceNow recommends that attendees have at least two to three months of hands‑on experience with ServiceNow before attempting the Certification Exam.

Pre-requisites and preparing for this course

Basic IT Knowledge and good English communication skill.

Having some reasonable knowledge before you start the course


Course Overview

Passing the ServiceNow System Administrator Certification Exam demonstrates certifies you have the skills and essential knowledge necessary to manage the configuration, implementation and maintenance of the ServiceNow system.

This course will provide you with a high level of knowledge and education to enable you to complete the Administration certification.


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